Here at Bailey Nelson, we aim to deliver your shiny new specs as quickly as possible, and we have a trusted process that aims to get your new peepers in your hands quicker than you can say ‘Optometrist’.  Naturally, delivery times can vary depending on your prescription and the contents of your order. 

We’ve got you covered with free shipping on all online orders over $150. For anything under $150, we charge a small standard shipping rate of $10. 

Please contact our customer service representatives if you have any questions or concerns regarding your order at hello@baileynelson.com.

As of August 29, 2025, we have paused all shipping to the U.S. due to recent changes in tariff regulations that impact cross-border deliveries.

 If you reside outside Canada, please see international contact details here. We currently ship within Canada for purchases made on the Canadian website. We do also ship within Australia (for purchases made on baileynelson.com.au) and New Zealand (for purchases made on baileynelson.co.nz).

Bailey Nelson reserves the right to refuse free shipping and/or returns to certain customers who abuse the returns and refunds policy. Customers concerned will be warned before the shipment of their most recent purchase.