We love to hear from you! To ensure you get the answer you want as soon as possible, please see below who you should email or call.

Ordered something in one of our stores? Need a copy of your prescription or invoice?

No worries! Our in store teams can update you on the order you placed, answer any questions you have, and send through your prescription in a jiffy. Visit our store page to contact the store directly by phone or email.

Have a question? Some feedback for us? Just feeling lonely and want someone to email?

Our customer service team would love to help!

Simply click on our chat widget in the bottom right of the screen to get in touch, or email us at hello@baileynelson.com.

Want to order prescription optical lenses for sunglass frames, or tinted lenses for optical frames?

We've got you covered! Simply reach out to our dedicated customer service team at hello@baileynelson.com, or ask us how in store.

Ordered something online? Want to order something online and have questions about your prescription?

Easy stuff!

Email hello@baileynelson.com (be sure to quote your order number!) * If you reside outside Canada or the United States, please see international contact details below. Note that we currently ship within Canada and the U.S for purchases made on the Canadian website. We do also ship within Australia (for purchases made on baileynelson.com.au) and New Zealand (for purchases made on baileynelson.co.nz).

You're involved in marketing or PR?

Email hello@baileynelson.com

You live in Australia?

Gidday mate! Email info@baileynelson.com.au

You live in New Zealand? 

Sweet as! Email hello@baileynelson.co.nz