Frequently Asked Questions
Our collaboration with I Love Ugly is super exciting and strictly limited! These frames won't be produced again once they sell out, so if you're thinking of buying one, we recommend you snap it up quickly.
The BN x ILU collection will be available exclusively online from 2pm February 28, 2019 and in selected stores from March 1, 2019. You can purchase yours here through our web store, or in the following Canadian stores. Please contact your chosen store prior to purchase to confirm stock levels.
Vancouver: Gastown, Robson St
Toronto: Queen St
If you’ve made a prescription purchase online please send us through a copy of your prescription, which includes your full name and the test date and expiry date to firstname.lastname@example.org. We will confirm once the prescription has been received and if we require any further information from you we’ll be in touch via either email or phone.
We currently accept payments for online orders using VISA, MasterCard, American Express, Apple Pay and PayPal.
Yes we do, however these need to be ordered in-store as we don't currently offer these online. We will need to see you in person to ensure the perfect fit and take the right measurements. Click here to view our locations.
Yes! We will have optometrists available to test eyes in all our stores. Click here to book an appointment at any one of our locations.
Our frames are made out of the highest quality cellulose acetates or metal alloys. Each sheet of acetate can take up to 10 weeks to create and all frames are cut individually. This means that every frame is unique.
No problem. Many of our guests have an astigmatism, and it is no trouble to fill these orders.
Pupillary Distance (PD) is the distance between the centre of both pupils in millimetres. The PD is required by our optical technicians to fit your lenses accurately and achieve the most effective and comfortable outcome for you. Ask your optometrist for this and they will include with your prescription.
We are happy to accept returns for full price purchases any time in the first 30 days, and we will provide a full refund. All you need to do is drop us an email email@example.com. We can then arrange a Canada Post return slip to get them sent back free of charge (Canada ONLY). If you have any issues with the frames, lenses or any other part of our product, please send an email and we will do our best to sort it out straight away. Note: all sale items and the 'Archive Collection' are final.
We can fill all prescriptions but will need to see you in store if your prescription is quite strong. With complex scripts we like to closely assess the frame fit and take some measurements. Please note that progressive lenses are not available for purchase online. Online we currently only offer our standard index lenses. If your script is strong and we think you would benefit from upgrading to thinner lenses we will give you a call before finalizing your order.
Each pair of glasses is made up for your individual prescription. Once we have reviewed your prescription and have all the details we need, we can process your order. Our optical and prescription sunglass orders take around 5-10 business days to complete. Once your glasses have been shipped you will receive a confirmation email, along with tracking information from Canada Post.
We are very proud of our frames and lenses, the only reason they cost less is because we are vertically integrated. This means we design and manufacture all our own frames, eliminating the unnecessary parts of the supply chain. There is no reason glasses should cost more than an iPad simply because they have a small brand name on the temple.
Absolutely. We will happily send you the frame only if you need to have your lenses fitted elsewhere. These will arrive with the same multicoat used on our prescription lenses so they will also look great if you just wear glasses for fashion.
If your frames don’t fit properly or you have any other concerns email us straight away so we can help. After assessing the situation we will work out the best solution for you.
We offer a range of high-index, multifocal and other more complex lenses in all of our stores. However for online orders you will only see our standard index lenses and standard polarized prescription lenses available. The reason for this is that we need guests with stronger prescriptions to visit us in store so that we can check the fit and take a couple of measurements. Your eyesight is our number one concern. If you place an order online and we notice your script looks a little more complicated than usual we will be in touch via either phone or email to work out your best option.
We believe in using the finest lenses, and all our standard prescription lenses are 1.50 index multi-coat lenses, which means they are anti scratch and anti reflective. Each pair is fitted by expert technicians and checked 3 times independently to ensure optical quality.