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Frequently Asked Questions
Ordering Online
I've been to a BN store before, do you have access to my prescription?
How do I order glasses online?
What payment methods do you accept online?
What is Afterpay?
What do the measurements on the glasses mean?
I just got my glasses but my vision is a little blurry. What should I do?
I am interested in a frame that is out of stock. What should I do?
How do I return an online purchase?
My question isn't answered here. Who should I talk to about my order?
Shipping & Returns
How much is shipping?
How long do prescription glasses orders take?
How long do non-prescription orders take?
My frames do not fit perfectly, and/or my prescription does not feel right. What should I do?
What is Bailey Nelson's returns policy?
What is your return policy for sale items?
Eye Exams
Do you offer eye exams?
What is a remote eye exam?
How much do eye exams costs?
I want to start wearing contact lenses, what should I do?
How do I cancel or reschedule my appointment?
Prescriptions
Why does my prescription expire?
What prescriptions do you cover?
Do you offer progressive, anti-fatigue (relaxed) or bifocal lenses?
What if I have an astigmatism?
What is my pupillary distance (PD)?
I have a valid prescription, but it is not from Bailey Nelson. Can I still order glasses?
I have a pair of Bailey Nelson frames, but I recently got an updated prescription. Is it possible to order new lenses?
My prescription has expired, but my vision has not changed. Can you make my lenses?
Contact Lenses
Why do I need a contact lens prescription? How do I get it?
Why is a contact lens fitting so important?
How do I order contact lenses?
How long should I wear my contacts, and how often?
What if I want to buy a different brand to what is listed on my prescription?
How do I return my contact lenses?
Insurance
Can you direct bill to my insurance provider?
What insurance companies do you direct bill to?
Care & Construction
How do I care for my new glasses?
What are your frames made of?
Tell me about your lenses.
Why are your glasses so afforable? Am I missing something?
My question isn't answered here. Who should I talk to?
What is your warranty?
Payments
What methods of payment do you accept?
Donation Program
Can I donate my old frames and lenses in your stores?
What items can be donated?
Where do donated frames and lenses go, and what happens to them?
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