SHIPPING & RETURNS


SHIPPING & RETURNS

WHEN WILL MY GLASSES ARRIVE?

Each pair of glasses is made up for your individual prescription. Once we have reviewed your prescription and have all the details we need, we can process your order. Most optical orders take around one week to process, while more customized lenses and prescription sunglasses usually take about two weeks. Once your glasses have been shipped you will receive a confirmation email, along with tracking information from Canada Post. 



WHAT IS YOUR RETURNS POLICY?

We are happy to accept returns any time in the first 30 days, and we will provide a full refund. All you need to do is drop us an email hello@baileynelson.com We can then arrange a Canada Post return slip to get them sent back free of charge. If you have any issues with the frames, lenses or any other part of our product, please send an email and we will do our best to sort it out straight away.