Bailey Nelson
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Shipping, Returns & Refunds

Each pair of glasses is made up for your individual prescription. Once we have reviewed your prescription and have all the details we need, we can process your order. Due to the COVID-19 pandemic, most orders (prescription and non-prescription) will take 10-15 business days to process. Once your glasses have been shipped you will receive a confirmation email, along with tracking information from CanadaPost.

We offer free shipping across Canada for orders over $99. Shipping to the United States is subject to a $10 fee and longer arrival times.

Disclaimer - all delivery dates are estimates only, not guarantees, and assume that the customer has given full information (correct customer info, valid prescription, PD, doesn't need a lens upgrade), AND that no delays occur at the lab end. Missing information will trigger delays. 

We are happy to accept returns for full-price optical and sunglass products at any time in the first 30 days. All you need to do is drop into the store where you purchased them, or email if you purchased online. US orders are not subject to prepaid return shipping labels***.

Please note that all sale items are final. No refund or exchange applies for change of mind (including - but not limited to - colour, size, and/or style changes). In case of a return for multi-pair offers, the promotion or lesser of the two will be refunded.

As contact lenses are a medical item, we aren't able to provide a refund or exchange for opened boxes, whether they have been used or not. This includes the individual packets contained within the 90 day boxes.

Warranty: We offer a one-year manufacturer's warranty on all our products; unfortunately this does not cover any damages incurred by mishandling, accidents or misuse. Please contact with any queries.

Bailey Nelson reserves the right to refuse free shipping and/or returns to certain customers who abuse the free returns and refunds policy. Customers concerned will be warned before the shipment of their most recent purchase.


* Excluding Puerto Rico
** U.S. orders may be subject to import taxes, custom duties and fees levied by the United States customs department upon arrival. When ordering from the recipient of the shipment is the importer of record and is responsible for any of these fees, as well as complying with all laws and regulations of the United States.
*** Initial shipping charge is non-refundable.