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Customer Promises
The things we stand by and always strive to deliver on.
No quibble, no fuss
We want you to be completely happy with your purchase. If you have any concerns within 30 days of the date of your purchase we will offer a hassle-free return or exchange policy for our eyewear and accessories.
Comfortable and confident in progressives
Some people can take a bit of time to get used to progressives, which is why we’re giving you an additional guarantee. If they don't work out for you, bring them back within three months of the date of your purchase and you can exchange them or get a full refund.
Quality that we're proud of
We believe our frames & lens treatments to be of the highest quality which is why we offer a 1 year manufacturer guarantee on all our frames and lens treatments. This includes frame defects and other manufacturing faults.
Forever looking good and fitting well
At Bailey Nelson, you can always come in to have your frames adjusted or professionally cleaned. This service is completely free for the life of your glasses.