Bailey Nelson
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Customer Promises

The things we stand by and always strive to deliver on.

Quality that we’re proud of 

All our frames and lenses are manufactured with exacting international standards. If within 1 year of purchase your glasses have any defects relating to material or production faults, we will repair or replace a like-for-like pair for you.

Custom-made just for you 

Each of our prescription products is custom made just for you, and we tailor our experience to help you find the perfect pair. With that in mind, all custom prescription products are final sale. Vision is our top priority, so if you are concerned with your lenses, we will ensure to remake these for you from 30 days of purchase. 

Confident in progressives

We want you to be 100% confident and comfortable in our high-quality progressive lenses, so we will provide a 30-day customer satisfaction guarantee and remake your lenses if required from date of collection.

Forever looking good and fitting well

You can always come in to have your frames adjusted or professionally cleaned. This service is complimentary for the life of your glasses.