Bailey Nelson
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Customer Promises

The things we stand by and always strive to deliver on.

how our customers see the world, how the world sees our customers

No quibble, no fuss

We want you to be completely happy with your purchase. If you have any concerns within 30 days of the date of your purchase we will offer a hassle-free return or exchange policy for our eyewear and accessories.

celebrating individuality

Comfortable and confident in progressives

Some people can take a bit of time to get used to progressives, which is why we’re giving you an additional guarantee. If they don't work out for you, bring them back within three months of the date of your purchase and you can exchange them or get a full refund.

quality that we're proud of

Quality that we're proud of

We believe our frames & lens treatments to be of the highest quality which is why we offer a 1 year manufacturer guarantee on all our frames and lens treatments. This includes frame defects and other manufacturing faults.

Forever looking good and fitting well

At Bailey Nelson, you can always come in to have your frames adjusted or professionally cleaned. This service is completely free for the life of your glasses.