We love to hear from you guys! To ensure you get the answer you want as soon as possible, please see below who you should email/call:
Ordered something in one of our stores? Need a copy of your prescription or invoice?
No worries! Our in store teams can update you on the order you placed, answer any questions you have, and send through your prescription in a jiffy. Visit our stores page or use Livechat on the website to get in touch with our Customer Service team.
Have a question? Some feedback for us? Just feeling lonely and want someone to email?
Our customer service team would love to help! Use the Support widget on the bottom right hand side of the site to get in touch, or email us at email@example.com.
Want to order prescription optical lenses for sunglass frames, or tinted lenses for optical frames?
We've got you covered! Simply start a chat, or reach out to our dedicated customer service team at firstname.lastname@example.org, or ask us how in store.
Ordered something online? Want to order something online and have questions about your prescription?
Email email@example.com (be sure to quote your order number!)
* If you reside outside Canada or the United States, please see international contact details below. Note that we currently ship within Canada and the U.S for purchases made on the Canadian website. We do also ship within New Zealand (for purchases made on baileynelson.co.nz), Australia (for purchases made on baileynelson.com.au), and the United Kingdom (for purchases made on baileynelson.co.uk).
You're involved in marketing or PR?
You live in Australia?
Gidday mate! Email firstname.lastname@example.org
You live in NZ?
Sweet as! Email email@example.com
You live in the UK?
Jolly good! Email firstname.lastname@example.org