Bailey Nelson
  • cart0

Contact Us

We love to hear from you! To ensure you get the answer you want as soon as possible, please see below who you should email/call: 

Ordered something in one of our stores? Need a copy of your prescription or invoice?

No worries! Our in store teams can update you on the order you placed, answer any questions you have, and send through your prescription in a jiffy. Visit our stores page to contact the store directly by phone or email.


Have a question? Some feedback for us? Just feeling lonely and want someone to email?

Our customer service team would love to help! Use the Support widget on the bottom right hand side of the site to get in touch, or email us at

Want to order prescription optical lenses for sunglass frames, or tinted lenses for optical frames?

We've got you covered! Simply reach out to our dedicated customer service team at, or ask us how in store.

Ordered something online? Want to order something online and have questions about your prescription?

Easy stuff!

Email (be sure to quote your order number!)
* If you reside outside Canada or the United States, please see international contact details below. Note that we currently ship within Canada and the U.S for purchases made on the Canadian website. We do also ship within New Zealand (for purchases made on, Australia (for purchases made on, and the United Kingdom (for purchases made on


You're involved in marketing or PR?


You live in Australia?

Gidday mate! Email

You live in NZ? 

Sweet as! Email