Bailey Nelson
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Accessibility for Ontarians with Disabilities Act, 2005


Bailey Nelson Inc. is committed to meeting the accessibility needs of people with disabilities in a timely manner and will do so by preventing and removing barriers to accessibility and meeting accessibility requirements under the Accessibility for Ontarians with Disabilities Act, 2005 (the “AODA”). 

The Company’s vision for accessibility is that people with disabilities, visible or invisible, are given the same opportunity as others to obtain and benefit from services offered by the Company.  The Company’s goal is to make reasonable efforts to provide services in such a way that the key principles of independence, dignity, integration, and equality of opportunity for persons with disabilities are respected.

Accessible Customer Service Policy

Bailey Nelson has established our Accessible Customer Service Policy to ensure our customers are treated with respect & dignity with the same access & benefits of our products and services as other customers. Any person with a disability who is accompanied by a support person, service animal or use of assistive device will be allowed to enter our premises and at no time will they be prevented from having access while on our premises.

Click here to view our Accessible Customer Service Policy.


Bailey Nelson ensures that training is provided as required by the Regulation to all employees and volunteers, and all persons who participate in developing the Company’s policies, on the requirements of the accessibility standards referred to in the Regulation and in respect of the Human Rights Code as it pertains to persons with disabilities.  Training will be provided as soon as practicable.  If any changes are made to this Policy or the requirements, training will be provided to include those changes.  The Company will ensure that others that provide goods, services, or facilities on behalf of the Company have had training.


Information and Communications

Bailey Nelson is committed to digital accessibility by conforming with the World Wide Web Consortium Web Content Accessibility Guidelines (WCAG) 2.0 initially at Level A and increasing to Level AA.  

We ensure that our processes for receiving and responding to feedback are accessible to persons with disabilities by providing or arranging for the provision of accessible formats and with communication support upon request.  The Company will notify the public about the availability of accessible formats and communication supports needed.


Bailey Nelson is committed to fair & accessible employment practices.  We will accommodate individuals with disabilities through the recruitment & hiring process and during employment.  We will continue to review our policies & practices on a regular basis and modify as needed to ensure compliance with accessibility standards.

Bailey Nelson will continue to provide or revise individual accommodation plans and return to work plans for employees with disabilities.

We will continually review & take steps to ensure we are preventing & removing accessibility barriers impacting employment for individuals.

Design of Public Spaces

Bailey Nelson meets the Accessibility Standards for the Design of Public Spaces when building or redeveloping public spaces.  We will provide notice when there is a disruption to our facilities or services that are usually used by individuals with disabilities.

Accessible Emergency Response

Bailey Nelson will ensure our emergency procedures, plans or public safety information is in an accessible format or with appropriate communication supports, as soon as practicable, upon request.

Bailey Nelson will provide individualized workplace emergency response information to employees who have a disability.

Contact us for more information or feedback

We welcome feedback on our products, services and store spaces from individuals with disabilities. Please contact us via:

Customer Care chat:


We will consider your comments carefully. Where appropriate we will respond directly to the customer within 2 business days.  Complaints will be addressed with our regular customer care procedures.

Note: copies of document required under the Accessibility for Ontarians with Disabilities Act, 2005 (AODA) are available upon requests. Please notify us in advance if you require such documents in an alternative or accessible format.