Here at Bailey Nelson, we aim to deliver your shiny new specs as quickly as possible, and we have a trusted process that aims to get your new peepers in your hands quicker than you can say ‘Optometrist’.  Naturally, delivery times can vary depending on your prescription and the contents of your order. 

We’ve got you covered with free shipping on all orders over $99. For anything under $99, we charge a small standard shipping rate of $10. All orders shipped to the United States are subject to a $10 fee and longer arrival times.

Please contact our customer service representatives if you have any questions or concerns regarding your order at hello@baileynelson.com.

U.S. orders may be subject to import taxes, custom duties and fees levied by the United States customs department upon arrival. When ordering from baileynelson.com the recipient of the shipment is the importer of record and is responsible for any of these fees, as well as complying with all laws and regulations of the United States.

 If you reside outside Canada or the U.S., please see international contact details here. We currently ship within Canada and the U.S. for purchases made on the Canadian website. We do also ship within Australia (for purchases made on baileynelson.com.au) and New Zealand (for purchases made on baileynelson.co.nz).

Bailey Nelson reserves the right to refuse free shipping and/or returns to certain customers who abuse the returns and refunds policy. Customers concerned will be warned before the shipment of their most recent purchase.