Frequently Asked Questions

How do I order online?

I've been to a BN store before, do you have access to my prescription?

What payment methods do you accept online?

What is Afterpay?

My question isn't answered here. Who should I talk to about my order?

What do the measurements on the glasses mean?

I just got my glasses but my vision is a little blurry. What should I do?

I am interested in a frame that is out of stock. What should I do?

How long do prescription items take?

How long do non-prescription items take?

My frames do not fit perfectly and/or my prescription does not feel right, what should I do?

What is Bailey Nelson's returns policy?

How much do you charge for shipping?

What is your return policy for sale items?

Do you offer eye exams?

What is a remote eye exam?

How much do eye exams costs?

I want to start wearing contact lenses, what should I do?

Do you offer eye exams?

What is a remote eye exam?

Why does my prescription expire?

What prescriptions do you cover?

Do you offer progressive, anti-fatigue (relaxed), or bifocal lenses?

What if I have an astigmatism?

What is my pupillary distance (PD)?

I have a valid prescription, but it is not from Bailey Nelson. Can I still order glasses?

I have a pair of Bailey Nelson frames, but I recently got an updated prescription. Is it possible to order new lenses?

My prescription has expired, but my vision has not changed. Can you make my lenses?

Why do I need a contact lens prescription? How do I get it?

Why is a contact lens fitting so important?

How do I order contact lenses?

How long should I wear my contacts, and how often?

What if I want to buy a different brand to what is listed on my prescription?

How do I return my order?

Can you direct bill to my insurance provider?

What insurance companies do you direct bill to?

How do I care for my new glasses?

What are your frames made of?

Tell me about your lenses.

Why are your glasses so cheap? Am I missing something?

My question isn't answered here. Who should I talk to?

What is your warranty?

What methods of payment do you accept?