Tell me about your two pair offer!
Are your stores open?
How do I order online?
I've been to a BN store before, do you have access to my prescription?
What payment methods do you accept online?
What is Afterpay?
My question isn't answered here. Who should I talk to about my order?
What do the measurements on the glasses mean?
I just got my glasses but my vision is a little blurry. What should I do?
I am interested in a frame that is out of stock. What should I do?
How long do prescription items take?
How long do non-prescription items take?
My frames do not fit perfectly and/or my prescription does not feel right, what should I do?
What is your returns policy?
How much do you charge for shipping?
What is your return policy for sale items?
Do you offer eye exams?
What is a remote eye exam?
Why does my prescription expire?
What prescriptions do you cover?
Do you offer anti-fatigue (relaxed), progressive, or bifocal lenses?
What if I have an astigmatism?
What is my pupillary distance (PD)?
I have a valid prescription, but it is not from Bailey Nelson. Can I still order glasses?
I have a pair of Bailey Nelson frames, but I recently got an updated prescription. Is it possible to order new lenses?
My prescription has expired, but my vision has not changed. Can you make my lenses?
Why do I need a contact lens prescription? How do I get it?
Why is a contact lens fitting so important?
How do I order contact lenses?
Can you direct bill to my insurance provider?
What insurance companies do you direct bill to?
How do I care for my new glasses?
What are your frames made of?
Tell me about your lenses.
Why are your glasses so cheap? Am I missing something?
My question isn't answered here. Who should I talk to?
What is your warranty?