Frequently Asked Questions
What is your Sale offer?
Shipping and Returns on Sale items
How do I order online?
I've been to a BN store before, do you have access to my prescription?
What payment methods do you accept online?
My question isn't answered here. Who should I talk to about my order?
What do the measurements on the glasses mean?
I just got my glasses but my vision is a little blurry. What should I do?
I am interesting in a frame that is out of stock. What should I do?
I received my frames but they do not fit quite right. Can they be adjusted?
Shipping & Returns
How long do prescription items take?
How long do non-prescription items take?
My frames do not fit perfectly and/or my prescription does not feel right, what should I do?
What is your returns policy?
How much do you charge for shipping?
Do you offer eye exams?
Why does my prescription expire?
What prescriptions do you cover?
Do you offer anti-fatigue (relaxed), progressive, or bifocal lenses?
What if I have an astigmatism?
What is my pupillary distance (PD)?
I have a valid prescription, but it is not from Bailey Nelson. Can I still order glasses?
I have a pair of Bailey Nelson frames, but I recently got an updated prescription. Is it possible to order new lenses?
My prescription has expired, but my vision has not changed. Can you make my lenses?
Why do I need a contact lens prescription? How do I get it?
Why is a contact lens fitting so important?
How do I order contact lenses?
Can you direct bill to my insurance provider?
What insurance companies do you direct bill to?
Care & Construction
How do I care for my new glasses?
What are your frames made of?
Tell me about your lenses.
Why are your glasses so cheap? Am I missing something?
My question isn't answered here. Who should I talk to?
What is your warranty?