Frequently Asked Questions

Sale

What is your Sale offer?

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Shipping and Returns on Sale items

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Ordering Online

How do I order online?

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I've been to a BN store before, do you have access to my prescription?

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What payment methods do you accept online?

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My question isn't answered here. Who should I talk to about my order?

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What do the measurements on the glasses mean?

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I just got my glasses but my vision is a little blurry. What should I do?

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I am interesting in a frame that is out of stock. What should I do?

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I received my frames but they do not fit quite right. Can they be adjusted?

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Shipping & Returns

How long do prescription items take?

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How long do non-prescription items take?

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My frames do not fit perfectly and/or my prescription does not feel right, what should I do?

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What is your returns policy?

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How much do you charge for shipping?

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Prescriptions

Do you offer eye exams?

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Why does my prescription expire?

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What prescriptions do you cover?

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Do you offer anti-fatigue (relaxed), progressive, or bifocal lenses?

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What if I have an astigmatism?

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What is my pupillary distance (PD)?

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I have a valid prescription, but it is not from Bailey Nelson. Can I still order glasses?

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I have a pair of Bailey Nelson frames, but I recently got an updated prescription. Is it possible to order new lenses?

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My prescription has expired, but my vision has not changed. Can you make my lenses?

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Contact Lenses

Why do I need a contact lens prescription? How do I get it?

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Why is a contact lens fitting so important?

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How do I order contact lenses?

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Insurance

Can you direct bill to my insurance provider?

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What insurance companies do you direct bill to?

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Care & Construction

How do I care for my new glasses?

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What are your frames made of?

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Tell me about your lenses.

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Why are your glasses so cheap? Am I missing something?

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My question isn't answered here. Who should I talk to?

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What is your warranty?

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